Privacy policy

1. Introduction

Dutch Thrift values your privacy and processes personal data only as necessary to provide and improve our services. We handle your personal data with care and do not share it with third parties for commercial purposes. This privacy policy applies to the use of our website and services provided by Dutch Thrift.

The effective date of this policy is March 10, 2020, and it will remain in effect until a new version replaces it. This privacy policy explains:

What information we collect about you
How we use and store this data
Under what circumstances we share this data with third parties
How we protect your personal data
Your rights regarding the personal data you provide to us

For questions regarding this privacy policy, you can contact us via contact@dutchthrift.com.

2. Data Processing

2.1 Types of Data Collected

We collect the following personal data:

Name, address, and contact details
Payment information
Order history
IP address, browser type, and device information
Communication records (emails, messages, or reviews)
Cookies and tracking data (if consented)

2.2 Legal Basis for Processing

We process personal data based on:

Performance of a contract (e.g., processing orders)
Legal obligations (e.g., tax record-keeping)
Legitimate interest (e.g., fraud prevention, website analytics)
Your consent (e.g., marketing emails, cookie tracking)

2.3 How We Use Your Data

We use your data for:

Processing and shipping orders
Payment transactions
Customer support and communication
Improving our website and services
Complying with legal obligations

We do not use your data for targeted marketing unless explicit consent is provided.

3. Third-Party Data Processing

We share necessary personal data with third parties only for service delivery. These parties are bound by confidentiality agreements and data protection measures.

3.1 E-commerce Platform (Shopify)

Our website operates on Shopify, which processes personal data for order management and technical support. Shopify does not use your data for other purposes.

3.2 Web Hosting & Email (Strato & Outlook)

Strato hosts our website and ensures secure storage of customer data.
Outlook manages our business emails, which are handled confidentially.

3.3 Payment Processing (Mollie)

Payments are processed via Mollie, which securely stores transaction details but does not use them for marketing purposes.

3.4 Reviews (Trustpilot)

If you leave a review on Trustpilot, we may receive your name, email, and location.
Trustpilot may contact you for further clarification regarding your review.
If we invite you to leave a review, we may share your email address with Trustpilot for this purpose only.

3.5 Shipping (PostNL, UPS, DPD)

We share shipping details with PostNL, UPS, or DPD to ensure delivery. They do not use this data for other purposes.
If PostNL, UPS, or DPD use subcontractors, your data may be shared with these parties to fulfill delivery services.

3.6 External Sales (Bol.com)

If you order via Bol.com, your data is shared with us for order processing.

4. Data Retention

We retain your data for as long as necessary:

Customer accounts: Until you request deletion
Invoices & financial records: 7 years (legal requirement)
Order history: Up to 5 years for customer support
Email communication: Up to 2 years
Marketing data: Until consent is withdrawn

Upon request, we delete or anonymize your data unless retention is required by law.

We keep records of all data requests, including anonymized records of deletion requests, in accordance with legal compliance requirements.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access – Request a copy of your personal data.
Rectification – Request corrections to inaccurate data.
Erasure (“Right to be Forgotten”) – Request deletion of your data.
Restriction – Limit processing under certain conditions.
Portability – Request transfer of your data to another service.
Objection – Object to processing for legitimate interests.
Withdraw consent – Withdraw marketing and cookie consent at any time.

To exercise these rights, contact contact@dutchthrift.com. We respond within 30 days.

6. Cookies & Tracking

6.1 Google Analytics

We use Google Analytics to monitor website traffic. This service may collect IP addresses, browser data, and usage behavior. However, we have configured Google Analytics to anonymize IP addresses and prevent personal identification.